Welcome to ELAN Shop’s FAQ section! We’re dedicated to providing premium ski equipment and apparel to winter sports enthusiasts worldwide. Below you’ll find answers to our most commonly asked questions.

Product Information

What types of products does ELAN Shop offer?
ELAN Shop specializes in premium ski equipment and winter apparel. Our product range includes:
  • Ski Equipment: Skis, ski bindings, ski boots
  • Apparel: Jackets, pants, base layers, gloves, hats
  • Accessories: Bags, gaiters, balaclavas, socks
  • Backcountry gear for adventurous skiers
What makes ELAN Shop products special?
Our products are designed for serious winter sports enthusiasts who value quality, performance, and durability. We focus on premium materials and construction to ensure your gear performs in demanding mountain conditions.

Shipping & Delivery

Where does ELAN Shop ship?
We ship worldwide from our Miami headquarters! However, we currently cannot deliver to most Asian countries and select remote regions. Our system will automatically verify if we can ship to your location during checkout.
What shipping options are available?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95): Uses premium carriers (DHL or FedEx) with delivery in 10-15 days after shipping. Includes tracking and is perfect for upcoming ski trips.
  • Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 days after shipping. Ideal for budget-conscious shoppers planning ahead.
How long does order processing take?
All orders are processed within 1-2 business days before shipping. You’ll receive a tracking number via email once your order ships.
What is the total delivery timeline?
From order placement to delivery, expect:
  • Standard Shipping: Typically 11-27 days total
  • Free Shipping: Typically 16-27 days total
Plan accordingly for your ski season needs!

Payment & Pricing

What payment methods do you accept?
We accept all major payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
What currency are your prices in?
All prices are listed in US dollars (USD). International customers should note that currency conversion rates may apply depending on your payment method and bank.
Are there any additional fees for international orders?
International customers may be responsible for customs duties or import taxes depending on their country’s regulations. These additional charges are the responsibility of the recipient and are not included in your order total.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your ELAN Shop purchase. If you’re not happy with your gear, you can return it within 15 days of receipt. Please visit our Returns Policy page for complete details and instructions.
How do I initiate a return?
To start a return process, please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and ensure a smooth experience.

Customer Service

How can I contact customer service?
Our dedicated customer service team is available to assist you at [email protected]. We typically respond within 24-48 hours and are happy to help with any questions about our products, shipping, or your order.
Where is ELAN Shop located?
Our headquarters and fulfillment center is located at:
245 Viking Drive, Miami, US 46959
We serve ski enthusiasts worldwide from this location.

Ready to gear up for your next mountain adventure? Browse our premium collections of skis, apparel, and accessories today. With our global shipping options and commitment to quality, getting the gear you need has never been easier.

Have additional questions? Contact us at [email protected] – we’re here to help!