Privacy Policy

Last Updated: December 2024

1. Introduction

Welcome to ELAN Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skijacketsalestore.com and make purchases from our premium ski equipment collection.

As a global retailer specializing in high-quality ski apparel and equipment, we understand the importance of trust and security in online transactions. This policy reflects our dedication to maintaining the highest standards of data protection for our international community of winter sports enthusiasts.

2. Information We Collect

Personal Information

• Contact Details: Name, email address, phone number
• Shipping Information: Delivery address, shipping preferences
• Billing Information: Billing address, payment method details
• Account Information: Username, password (encrypted), purchase history
• Communication Records: Customer service inquiries, feedback

Payment Information

• Credit card details (processed securely through PCI-DSS compliant gateways)
• Digital wallet information (PayPal)
• Transaction history and order verification data

Technical and Usage Data

• IP address, browser type, device information
• Website usage patterns, pages visited, time spent on site
• Location data (for currency conversion and regional compliance)
• Cookies and tracking technologies data

3. How We Use Your Information

• Order Processing: To process and fulfill your purchases of ski equipment and apparel
• Payment Processing: To securely process transactions through our certified payment gateways
• Customer Service: To provide support and respond to inquiries about our products
• Personalization: To recommend relevant ski equipment based on your preferences
• Security: To verify transactions and prevent fraudulent activities
• Legal Compliance: To meet international trade and customs requirements
• Marketing: To send updates about new collections and promotions (with your consent)

4. Data Sharing and Disclosure

Service Providers

We share information with trusted third parties who assist us in operating our website and serving our global customers:

• Payment processors (Visa, MasterCard, JCB, PayPal)
• Shipping and logistics partners for international delivery
• IT service providers and cloud hosting services
• Customer support platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and regulations
• Protect our rights, privacy, safety, or property
• Enforce our terms and conditions
• Prevent fraud and enhance security measures

International Transfers

As we serve customers worldwide (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

5. Data Storage and Security

Storage Duration

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Security Measures

We implement robust security measures to protect your data:

• Industry-standard encryption technologies
• PCI-DSS compliance for payment processing
• Secure socket layer (SSL) technology
• Regular security assessments and monitoring
• Restricted access to personal information

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Restriction: Object to or restrict certain processing
• Portability: Request transfer of your data to another service
• Withdraw Consent: Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

What We Use

• Essential Cookies: Required for website functionality and secure transactions
• Analytical Cookies: Help us understand how customers use our site
• Marketing Cookies: Used to display relevant advertisements
• Preference Cookies: Remember your settings and preferences

Your Choices

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to make purchases and use certain website features.

8. International Compliance

While we operate globally, we strive to comply with major privacy regulations including:

• General Data Protection Regulation (GDPR) for European customers
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable regional data protection laws

9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

11. Contact Information

Thank you for trusting ELAN Shop with your premium ski equipment needs and your personal information. We’re committed to protecting both with the same level of excellence and care.