Term and Conditions

1. Introduction

Welcome to ELAN Shop! These Terms and Conditions govern your use of our website skijacketsalestore.com and all purchases made through our platform. By accessing our site and making purchases, you agree to these terms in full. If you disagree with any part, please refrain from using our website.

ELAN Shop specializes in premium ski equipment and apparel for outdoor enthusiasts who value quality, performance, and reliability in their backcountry adventures.

2. User Obligations and Responsibilities

2.1 Account Registration

While not mandatory for browsing, creating an account may be required for purchases. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

2.2 Prohibited Activities

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Infringe upon our intellectual property rights

2.3 International Customers

As we ship worldwide (excluding some Asian countries and remote regions), international customers are responsible for:

• All customs duties, taxes, and import fees
• Complying with local import regulations
• Return shipping costs for international returns

3. Products and Services Description

3.1 Product Categories

ELAN Shop offers premium ski equipment and apparel including:

• APPAREL, JACKETS, PANTS
• BACKCOUNTRY equipment
• BAGS and BASE LAYERS
• GAITERS & BALACLAVAS
• GLOVES and HATS
• SHOES and SOCKS
• SKI BINDINGS and SKI BOOTS
• SKI EQUIPMENT and SKIS

3.2 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, minor variations may occur, and we reserve the right to update product information without prior notice.

3.3 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we will notify you promptly and provide alternatives or cancel the order.

4. Order and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Verify payment information before processing
• Cancel orders for suspected fraud or errors
• Limit quantities purchased per customer

4.2 Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

4.4 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, though orders already placed will be honored at the price confirmed.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
• Free Shipping: FREE for orders over $50 via EMS – 15-25 business days after shipment

5.2 Delivery Times

Delivery times are estimates and not guarantees. Factors beyond our control (customs, weather, carrier delays) may affect delivery. We provide tracking information when available.

5.3 Shipping Restrictions

We ship worldwide, excluding some Asian countries and remote regions. Customers are responsible for any customs duties, taxes, or import fees.

5.4 Order Tracking

Once your order ships, we’ll provide tracking information via email. Please allow 24-48 hours for tracking to activate.

6. Returns and Exchanges

6.1 Return Eligibility

We accept returns and exchanges for items in original condition within 15 days of delivery. To be eligible:

• Items must be unworn, unwashed, and in original condition
• Original tags and packaging must be intact
• Must be accompanied by original receipt or proof of purchase
• Return request must be submitted within the 15-day window

6.2 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

• BASE LAYERS (worn next to skin)
• GAITERS & BALACLAVAS (personal protective equipment)
• GLOVES (hand protection gear)
• SOCKS (footwear hygiene)
• SKI BINDINGS (safety-critical equipment once mounted)
• SKI BOOTS (custom-fitted equipment)

If you receive defective items from these categories, contact us immediately at [email protected].

6.3 Return Process

1. Submit Return Request: Within 15 days, complete the Return Request Form and email to [email protected]
2. Wait for Authorization: We’ll review within 1-2 business days and provide Return Authorization Number
3. Package and Ship: Securely package items with original tags and packaging. Include Return Authorization Email copy
4. Processing: We process refunds or exchanges within 3-5 business days after receiving and inspecting your return

6.4 Refund Information

Refunds are processed within 3-5 business days after we receive and approve your return. Original shipping fees are non-refundable.

• Credit Cards: 5-10 business days
• PayPal: 3-5 business days

6.5 Exchanges

For exchanges, we cover standard shipping for replacement items. Exchanges are subject to product availability.

6.6 International Returns

International customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend declaring packages as “Returned Goods” to minimize fees.

7. Intellectual Property

7.1 Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of ELAN Shop or our content suppliers and protected by international copyright laws.

7.2 Trademarks

“ELAN Shop” and our logo are trademarks of our company. You may not use these marks without our prior written permission.

7.3 License

We grant you a limited license to access and make personal use of this website. This license does not include:

• Resale or commercial use of the site or its contents
• Collection and use of product listings or descriptions
• Derivative use of the site or its contents
• Use of data mining or similar data extraction tools

8. Limitation of Liability

8.1 Product Use

ELAN Shop provides premium ski equipment designed for performance and safety. However, customers assume all risks associated with:

• Proper use and maintenance of equipment
• Selection of appropriate equipment for intended use
• Adherence to manufacturer guidelines and safety standards
• Understanding of personal skill levels and environmental conditions

8.2 Website Operation

ELAN Shop will not be liable for:

• Temporary unavailability of our website
• Technical issues beyond our reasonable control
• Indirect or consequential losses
• Third-party actions affecting service delivery

8.3 Maximum Liability

Our maximum liability to you for any claim relating to these terms or your use of our website shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Miami, US. We encourage customers to contact us directly to resolve issues before pursuing formal proceedings.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our site after changes constitutes acceptance of the modified terms.

12. Contact Information

We’re dedicated to ensuring your complete satisfaction with every purchase and welcome your questions about these terms.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.